Return Information

SEAWENS.com will always endeavour to fulfil your order to your complete satisfaction. We pride ourselves on our excellent customer care and after-sales policy. We offer 100% satisfaction guarantee. Our items can be returned within 7 days of receiving the item, the buyer bear the return freight. To return a product under this policy the customer should:

Items Eligible for Return

Restocking fees will not be charged for the following items with a valid RMA number:

    DOA (Dead on Arrival) and/or damaged items
    Unopened items
Opened items that have not be used and are in new condition (see Return Guidelines below)

Items Not Eligible for Return
    Customized product
    Items returned without a valid RMA number
    Items that were received more than 7 days ago
  
How to request an RMA number

Before returning your item we will provide you with an RMA (Return Merchant Authorization) number. You will need this item before shipping your product. Depending on manufacturer guidelines, you will either be asked to return the product to us or send it directly to the manufacturer.

Send an email request for an RMA number to sales@seawens.com. Once you send your request, we will give you an RMA number. You will need this number before shipping your product.

Before requesting an RMA number, please have the following information ready to speed up the processing time: customer name, invoice number, serial number, and a description of the problem.

Once issued, an RMA number will only be valid for 15 days.

Return Guidelines
    All returns must be accompanied by a valid RMA number. If you return an item without an RMA, it will be returned unopened.
    There must not be writing on any packaging.
    The item you are returning must be returned in the original packaging.
    All returned products must be clean and free of any usage marks.
    All components that came with your item must be returned as you received them including manuals, warranty cards, static bags, cables, etc.

Return credit will be issued by Fasttobuy.com only after inspection of the returned products. Items that have been opened or used are not returnable under any circumstances. 

For your own protection we recommend that you use UPS or insured parcel post when shipping your return. You may also want to consider fully insuring the return shipment and choosing a delivery service that will provide you with proof of delivery.